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What is API?

An API is the defined way one piece of software lets another send it requests and receive data, which is how systems talk to each other.

When a website takes a Mobile Money payment, the payment gateway's API is what it calls. When a CRM updates a spreadsheet, an API carries the record. Almost every integration is two APIs and the logic between them.

A system without an API can only be integrated by fragile means such as scraping or manual export. Choosing tools with good APIs is what makes a business's systems connectable later.

Every integration we build starts by reading the API documentation of both systems, because what an API cannot do sets the limit of what the integration can.